Where is  SimcoMart’s Showroom?

Ans : Simcomart’s showroom is located at Golpahar Mor, Chattagram.

Do you have a returns policy?

Ans : The customer can return a wrong, damaged, defective, or missing part / incomplete product. In the case of damaged products. The customer should inform the assigned courier company within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

The customer must meet the following conditions to return any product:

• The customer must contact us within 7 days of the delivery.
• The product should be in an unused and resalable condition.
• The product should be in its original packaging including the brand’s/manufacturer’s box, user manual, warranty card and MRP tag intact.
• The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

To know more, please visit our return policy or contact our support team.

What Is the procedure In Case of a missing product In the parcel?

Ans : The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of missing product, the customer should inform the assigned courier company and Ubuy within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

How can I track my order?

Ans : 

Can I change my shipping address after I have placed my order?

Ans : Unfortunately, your shipping address cannot be changed after your order has been placed. However, you may cancel the order and reorder with your correct address.

I found the package open and the product seal broken on delivery. What should I do?

Ans : You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please contact our Customer Service within 24 hours.

What are the most common reasons for delivery delays?

Ans: Weather, Special events like Eid and Courier company problems.

Does SimcoMart deliver products outside CTG?

Ans : Yes, our partner courier service outside CTG also delivers across Bangladesh but delivery outside CTG shall mean to be delivered in the regional partner courier service delivery point or nearest courier service center, from where the customer shall be responsible to collect their product(s).

Are there any hidden charges like sales tax when I make a purchase on SimcoMart?

Ans : There are no hidden charges when you make a purchase on us. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. 

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Bangladesh. For information on the exact charges please contact your issuing bank.

Is Simcomart product sold in instalments?

Ans : Some products have instalments and some are not.

To know more,Please Contact our helpline.