Return & Refund Policy

Our flexible return policy ensures a comfortable shopping experience for customers. Here are the details:

1. Cancellation Before Delivery:

   • Customers can cancel orders at any time before receiving delivery.

2. Product Returns:

   • Customers can return products within 72 hours of receiving delivery.
   • The package should remain unopened, with stickers and markings intact.

3. Return Process:

   • Customers need to bring the product to any Simco Mart Agent point.
   • If the packaging and product are intact, the return process will begin.

4. Refunds:

   • Payment will be refunded within 7-10 days from the date of return.

5. Dead on Arrival (DOA):

   • If a product doesn’t work properly from the beginning, report it to Simco Mart points within 2 days of delivery.
   • We’ll retrieve the product and process the refund within 7-10 days.

6. Warranty Claims:

   • If a product develops issues after 2 days of delivery, it falls under the warranty program.
   • Customers can bring the product to any Simco Mart Service point for warranty assistance.

Thank you for shopping with us! 🛒🌟