বাংলা

Return­­­­ Policy:

If your product is damaged, defective, incorrect, or incomplete upon delivery, kindly initiate a return request through the Whatsapp or phone call within 4 days from the date of delivery.

For issues with electronic appliances and mobile phones arising after usage or beyond the return policy period, it is recommended to verify if the product is covered under the seller's warranty or brand warranty.


Legitimate Reasons for Initiating a Return

  • Defective or Malfunctioning (e.g., physically destroyed or broken) or defective (e.g., unable to switch on).
  • Incomplete Order (e.g., missing items and/or accessories).
  • Wrong Item Shipped (e.g., wrong product/size/color, counterfeit item, or expired).
  • Unsatisfactory Quality Delivered product does not match the product description or picture (e.g., product not as advertised).
  • Incorrect Size/Color: Delivered product does not fit (e.g., size is unsuitable).

Return Policy Category Wise 

For a comprehensive list of returnable & non-returnable items, please refer to the provided information.

Phones & Accessories

  • Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories
  • Change of Mind is not applicable for return and refund.
  • If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Simco Mart assessment.
  • Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Simco Mart if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.
  • *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

 

Home Appliances & Electronics

  • Change of mind is not applicable for return and refund.
  • If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Simco Mart assessment.
  • Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. 

 

Beauty & Health

  • Makeup, Fragrance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements
  • Change of mind is not applicable for return and refund.
  • If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Evaly's assessment.
  • Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. 

 

Computer & Accessories

  • Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs
  • Change of mind is not applicable for return and refund.
  • If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Simco Mart assessment.
  • Note: We do not accept returns for any used items. For laptops with brand warranty, Simco Mart will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.
  • Items that are non-returnable: All software products that are labeled as non-returnable on their product details page
  • Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.